Delivery – NC Beauty Pro
At NC Beauty Pro, we strive to ship your orders within 24 to 48 working hours, Monday through Friday (excluding public holidays). This timeframe may be slightly extended during peak periods (promotions, new releases, sales, etc.).
Deliveries are available in France and internationally via our partners Colissimo and Chronopost.
Click & Collect – Pickup in Maisons-Alfort (94)
You can pick up your order free of charge at our showroom located at:
263 avenue du Général Leclerc, 94700 MAISONS-ALFORT
Pickup Hours
- Monday, Tuesday, Thursday, Friday: 9:00 AM – 12:30 PM / 1:00 PM – 4:30 PM
- Wednesday: 9:00 AM – 12:00 PM / 2:00 PM – 4:30 PM
- Express Click & Collect: order ready within 1 hour, Monday to Friday between 10:00 AM and 5:00 PM
Delivery with Colissimo
Colissimo – Pickup Point / Pickup Locker
- Estimated delivery time: 24 to 48 hours in Metropolitan France
- Pickup upon presentation of a photo ID (at partner merchant) or a code (at locker)
- Pickup deadline: 10 calendar days
- Customer is responsible for tracking their package
Important: If the package is not collected within the timeframe and is returned to us, reshipping costs will be at your expense.
Colissimo – Home Delivery with Signature
- France: 24 to 48 hours
- Europe: 2 to 4 working days
- Overseas Territories & Worldwide: 5 to 10 working days
- On the day of delivery, you will receive a secure pickup code to provide to the delivery person
- In case of absence or missing code, the package will be deposited at a pickup point
NC Beauty Pro cannot be held responsible in case of absence or failure to provide the pickup code at the time of delivery.
Delivery with Chronopost
Chronopost – Pickup Point D+1 before 1:00 PM
- Delivery next day before 1:00 PM for orders placed before 2:00 PM (Monday to Friday)
- Pickup upon presentation of a photo ID
- Pickup deadline: 7 working days
Chronopost – Home Delivery D+1 before 6:00 PM
- Delivery next day before 6:00 PM in Metropolitan France
- Order must be placed before 2:00 PM Monday to Friday
- Signature required upon delivery
Chronopost – Business Delivery D+1 before 1:00 PM
- Reserved for businesses with a verifiable commercial address
- Delivery next day before 1:00 PM (France, Monaco, Andorra)
- Signature upon receipt
Chronopost Europe and Worldwide
- Europe Pickup Point: D+2 to D+6 depending on the country
- Europe Home Delivery: D+1 to D+3
- Worldwide: D+1 to D+5
- Customer is responsible for tracking their package
Delivery by Pallet (from 30 kg)
For bulk orders:
- An estimate of shipping costs will be provided based on weight and destination
- Please select bank transfer payment and wait for our confirmation before making the payment
Free Shipping
Shipping is free for orders over €150 for delivery to pickup points or lockers in the following destinations:
- Metropolitan France
- Monaco
- Andorra
- Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Ireland, Italy, Portugal, United Kingdom
Additional Information and Responsibilities
- Packages are shipped Monday through Friday (excluding public holidays)
- Daily pickup at 12:00 PM. Orders placed after 12:00 PM will be shipped the next working day
- Click & Collect and Chronopost orders are prioritized
- Customer is responsible for tracking their package via the link provided by email
- In case of absence or failure to collect, NC Beauty Pro cannot be held responsible
- Delivery delays due to carriers (weather, strikes, traffic, etc.) cannot result in compensation
Delivery Methods
Delivery may be made:
- By direct handover to the buyer
- By notice of availability at a store or pickup point
- To the address indicated on the order form
Claims
In case of missing or damaged products during transport:
- Make your reservations at the time of receipt on the carrier's delivery note
- Confirm them in writing within 3 calendar days
For any inquiries, please contact us via the contact form.