Terms and conditions of sale

Last updated: 26 October 2026

Article 1: Preamble

These general terms of sale apply exclusively between EURL Nails and Co, 102 avenue des Champs Elysées 75008 PARIS (hereinafter "We") and any person visiting or making a purchase on the website www.nc-beautypro.fr or in store (hereinafter "you"). Any person visiting the website or our stores may consult the general terms of sale on the website www.nc-beautypro.fr (hereinafter the "website", or on request in store). As these general terms of sale may be amended, the applicable terms are those in force on the website on the date your order or purchase is placed.

Article 2: Products

The products governed by these general terms are those shown on the website and those supplied in store which are indicated as sold and shipped by NC BEAUTY PRO. They are offered while stocks last. The characteristics of the products sold (photographs, descriptions, etc.) are provided for information purposes only and may change over time. Characteristics and visuals are not contractually binding. "Shampoo and care" products in professional (technical) sizes are not supplied with pumps.

Article 3: Contract

3.1 Conditions for placing an order

By placing an order on the NC Beauty Pro website, you declare that you are a hairdressing or beauty professional, or that you have been trained and are regarded as such. NC Beauty Pro accepts no liability for the use of the professional products sold on the website. You must be at least 18 years old and have the legal capacity required to place an order, or hold parental consent.

3.2 Steps to conclude the contract

Once your order has been entered, you will receive an email summarising its details. This email confirms that your order has been recorded in our system. Placing an order implies your full and unreserved acceptance of these general terms of sale. In-store sales are final once payment has been made in store.

Article 4: Prices, availability and delivery

4.1 Prices

Prices displayed on the website www.nc-beautypro.fr are shown in euros. For deliveries to mainland France, prices are shown including VAT, at the rate applicable in France. For orders placed from the French overseas departments and territories (DOM-TOM), the European Union (excluding France) or other international destinations, prices are shown excluding VAT. In this case, the customer is responsible for paying VAT and any customs duties when the order arrives in the country of destination, in accordance with local regulations. For professionals holding a valid intra-community VAT number, French VAT is not charged on deliveries within the European Union, provided that the number supplied is valid. Shipping, order handling and gift wrapping charges are not included in the product price and are added when the order is confirmed.

4.2 Availability

Your order will be accepted subject to the availability of the items in stock. Unless otherwise stated, every product shown on the website is available immediately. If a product becomes unavailable after your order has been confirmed, we will inform you as soon as possible.

4.3 Delivery

Deliveries are made to the address given when placing your order. The maximum delivery time is 15 days. The lead times indicated when ordering are given for information only and do not constitute a firm commitment on our part. For deliveries outside mainland France, customs duties, local taxes or import charges may be applied when the parcel arrives and are borne solely by the customer.

4.4 Delivery disputes

When receiving your order, you must check the condition of the parcels in the presence of the delivery driver. Any claim concerning observed damage must be recorded clearly, precisely and in detail on the delivery note. The wording "subject to unpacking" has no legal value and cannot be taken into account.

4.5 Mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code (Code de la consommation), every consumer is entitled to refer a dispute with a professional to a consumer mediator free of charge, with a view to reaching an amicable settlement.

Before referring a matter to the mediator, the consumer must send a written complaint to the company's customer service department. If this complaint is unsuccessful or no reply is received within 30 days, the consumer may refer the matter to the consumer mediator, whose details are as follows:

Appointed mediator: SAS Médiation Solution
Address: 222 chemin de la bergerie 01800 Saint Jean de Niost
Website: https://sasmediationsolution-conso.fr/

The consumer may also use the European Online Dispute Resolution (ODR) platform, available at the following address:
https://ec.europa.eu/consumers/odr

Article 5: Payment

5.1 On the website

5.1.1 Payment by bank card

You may pay for your order by bank card (CB, Visa, Mastercard, American Express) through our secure payment provider Payplug. Cards issued by banks based outside France must be international bank cards. All payments are protected by the 3D Secure protocol. The amount of your order is charged when the order is confirmed.

Depending on your device and country of residence, the following payment methods may also be offered to you at checkout, again via Payplug: Apple Pay, Bancontact, Satispay, MyBank, iDEAL, Wero and Scalapay. Payment in instalments with Scalapay is granted and managed by Scalapay under its own terms, which you accept directly with Scalapay.

5.1.2 Payment by PayPal

You may pay for your order through your PayPal account. If you are eligible, PayPal may also offer you the option of paying in instalments. This instalment payment is granted and managed by PayPal under its own terms, which you accept directly with PayPal.

5.1.3 Payment in instalments with Alma

Payment in instalments by bank card is offered by our partner Alma, subject to Alma approving your application. The eligible amounts are as follows:

Payment in 2, 3 or 4 instalments: for purchases from 50 € to 2 500 €.
Payment in 10 instalments: for purchases from 900 € to 2 500 €.

Fees are payable by the customer. They are calculated on the order amount and shown to you before you confirm your payment. As at the date these general terms of sale were last updated, they are:

Payment in 2 instalments: 4%
Payment in 3 instalments: 4.23%
Payment in 4 instalments: 4.63%
Payment in 10 instalments: 7.31%

Payment security is provided by Alma and its service providers, and all payments are protected by the 3D Secure protocol. Alma issues an electronic certificate which serves as proof of the amount and date of the transaction, in accordance with Articles 1366 and 1367 of the French Civil Code (Code civil).

Termination: any termination of these general terms of sale entails the termination of the general terms of use concluded between Alma and the customer.

5.1.4 Payment by bank transfer

You may pay for your order by bank transfer. Our bank details are provided in the order confirmation email. Please quote your order number as the transfer reference. Your order is prepared and shipped as soon as the funds are received in our account. If the transfer is not received within 7 days, we reserve the right to cancel the order.

5.2 In store and at trade shows

For purchases made in our store or at our stand at trade shows, the price of the products is payable in full, immediately, on the day of purchase. The accepted payment methods are:

bank card;
cash, within the limit set by the regulations in force (Article L.112-6 of the French Monetary and Financial Code (Code monétaire et financier)).

The buyer warrants to EURL Nails and Co that they have the funds required to pay for their purchase. The buyer also warrants that they are fully entitled to use the chosen payment method and that, at the time of purchase, they hold the authorisations required to use it.

ARTICLE 6: Right of withdrawal – Consumer customers (online purchases)

6.1 Period and conditions

In accordance with Articles L.221-18 et seq. of the French Consumer Code (Code de la consommation), consumer customers have a withdrawal period of fourteen (14) days from receipt of their order, allowing them to return one or more items without having to give any reason.

6.2 How to exercise the right

To exercise this right, the customer must complete the withdrawal form and send it by email to NC Beauty Pro within 14 days of receiving the parcel.

Download the withdrawal form by clicking here: Withdrawal form

6.3 Returning the products

The products must be returned within 14 days of notifying the decision to withdraw, to the following address:

NC Beauty Pro
3 rue des Frères Lumière, cellule 13
33560 CARBON-BLANC FRANCE

Products may also be returned directly in store. Return costs are borne by the customer.

6.4 Return conditions

Products must be new, unused, unopened and in their original, intact packaging.
Cosmetic products (e.g. nail polish) and unsealed products cannot be returned, in accordance with Article L.221-28, 5° of the French Consumer Code (Code de la consommation), for reasons of hygiene and health protection.
The product's own box must not be used as the shipping parcel. The customer must use a protective outer box. Any return with the shipping label stuck directly on the product packaging will be refused.

6.5 Refund

Once the returned products have been received and checked, NC Beauty Pro will issue a refund using the same payment method as for the order, within a maximum of 14 days.

ARTICLE 7: Return policy – Professional customers

7.1 No right of withdrawal

Purchases made by professionals are not subject to the right of withdrawal provided for by the French Consumer Code (Code de la consommation).

7.2 Returns accepted as a commercial gesture

As a commercial gesture, NC Beauty Pro allows professionals to return certain products, provided the conditions below are met:

7.3 Return procedure

The professional customer must submit a return request by email, stating the order number and the product references concerned.
Items must be returned within 14 days of the return being approved, to the following address:
NC Beauty Pro
3 rue des Frères Lumière , cellule 13
33560 CARBON-BLANC - FRANCE
Returns may also be dropped off in store.

7.4 Return conditions

Products must be new, unused, unopened and in their original, intact packaging.
The product's own box must not be used as the shipping parcel. The customer must use a protective outer box. Any parcel with the label stuck directly on the product packaging will be refused.

7.5 Credit note

Once the returned items have been received and checked, a credit note will be issued for use on a future order.

ARTICLE 8: Products not eligible for return

For reasons of hygiene and safety, we cannot accept returns of cosmetic products, including nail polish, when they do not have a seal. Without a seal, we cannot guarantee that the product has not been opened or used, which makes it impossible to resell it under conditions that meet our quality and health safety standards.

Consequently:

Any product without a seal or showing signs of having been opened or used cannot be refunded or exchanged, unless an original defect or a proven non-conformity is identified. This policy is applied in accordance with Article L. 221-28, 5° of the French Consumer Code (Code de la consommation), which excludes the right of withdrawal for goods unsealed after delivery that cannot be returned for reasons of hygiene or health protection.

ARTICLE 9: Receipt of a non-conforming or damaged product

9.1 Mandatory inspection on delivery

On receipt of the order, the customer (consumer or professional) must check the condition of the parcel in the presence of the carrier or upon hand delivery.

If the parcel is damaged, torn, crushed, partially opened, repackaged or if the original tape has been cut, the customer must:

Refuse the parcel
or record precise and detailed reservations on the delivery note or on the driver's electronic terminal (e.g. "parcel torn on the left side", "packaging opened and repackaged", etc.)

If no reservations are recorded at the time of delivery, no claim relating to damage found on the parcel can be accepted.

9.2 Mandatory notification within 3 days

In addition to the reservations, any claim for a damaged or non-conforming item must be sent to NC Beauty Pro within three (3) working days of receipt of the parcel.

9.3 Supporting documents to be provided

The customer must send the following by email:

A photo of the parcel received with the label visible
Photos of the damaged or non-conforming products
A copy of the invoice enclosed with the parcel
Where applicable, a photo of the delivery note showing the reservations recorded

9.4 Review and response

On receipt of these documents, NC Beauty Pro will carry out the necessary checks with the logistics team and the carrier. If the error or damage is confirmed, we will offer one of the following solutions:

Free shipment of a replacement product
Issue of a credit note (for professional customers)
Full refund of the product concerned

9.5 Return of the non-conforming product

In the event of a product error, the product concerned must be returned. A prepaid label will be sent. The customer must:

Use suitable protective packaging (the product box must not be used on its own)
Enclose a copy of the invoice
Send proof of postage as soon as the parcel has been shipped

The replacement or refund will be processed once the return has been received.

9.6 Limitations of liability

NC Beauty Pro reserves the right to reject any claim:

Made after the legal period of 3 days
Without reservations recorded on delivery
Not accompanied by the requested supporting documents
Concerning a product that matches the order

Article 10: Handling of parcels in the event of absence or non-collection

10.1. Delivery in the event of absence

If the customer is absent at the time of home delivery, the carrier may leave the parcel at a pick-up point or redeliver it at a later date, in accordance with its general terms of service. It is the customer's responsibility to collect the parcel within the time limit set by the carrier.

10.2. Uncollected parcels

If the customer does not collect the parcel within the time limit set by the carrier and the parcel is returned to our warehouse, this return will be deemed attributable to the customer.

In this case, the following rules apply:

Refund:
Only the price of the products may be refunded, after the returned parcel has been received and checked. The initial delivery charges will not be refunded, as the shipping service was performed in accordance with the order.

Return charges invoiced by the carrier to NC Beauty Pro because the parcel was not collected will also be borne by the customer. These charges may be deducted from the amount refunded or requested from the customer before any further processing.

By way of example, Chronopost currently charges NC Beauty Pro return fees of 9 € excluding VAT for a parcel within mainland France and 29 € excluding VAT for a parcel to Europe or the rest of the world. These amounts are given for information only and may vary depending on the carrier, the destination, the weight of the parcel or changes in the rates applied.

Reshipment:
If the customer wishes the order to be shipped again, the new delivery charges will be payable by the customer. The return charges invoiced by the carrier to NC Beauty Pro must also be paid before any reshipment.

This rule also applies where the initial delivery charges were free. In this case, the costs actually incurred by NC Beauty Pro for the initial shipment and/or the return of the parcel may be deducted from the refund or requested before any new shipment.

10.3. Deduction of shipping costs for returns not attributable to the company

For any order qualifying for free shipping (for example, orders over 150 €), if the parcel is returned to NC Beauty Pro for a reason attributable to the customer (non-collection within the time limit, incorrect address, refusal of delivery), the shipping costs incurred by NC Beauty Pro for the initial shipment will be deducted from the refund amount. The shipping costs withheld will correspond to the cost actually borne by NC Beauty Pro, even if shipping was free when the original order was placed.

10.4. Customer responsibility

It is the customer's responsibility to follow the delivery tracking provided by the carrier and to ensure that the parcel is collected within the time limit.

10.5. Return of the parcel to our warehouse

When a parcel is returned to us because it was not collected within the time allowed (from a relay point, a Pickup locker or a post office), or because delivery was refused or the address was incorrect or incomplete, the customer is informed by email that the parcel has been returned to our warehouse.

It is then up to the customer to contact our customer service to arrange a new delivery or, if they prefer, to request a refund of the order. The customer has 20 calendar days from the date of this email to do so.

Any new shipment is made after payment of the new delivery costs and, where applicable, the return costs charged by the carrier, in accordance with Article 10.2.

If the customer does not respond within this period, we will refund the order after checking the returned parcel, less the initial delivery costs and any return costs charged by the carrier.

Failure to collect a parcel, refusal of delivery or the automatic return of a parcel does not constitute exercise of the right of withdrawal. For consumer customers, the right of withdrawal must be exercised by a clear and unambiguous statement, in accordance with the applicable legal provisions.

Article 11: Retention of title

Our company expressly retains title to the goods delivered until full payment of the principal price and, where applicable, any interest. The goods will remain the property of the selling company until their price has been paid in full, but the buyer will become responsible for them from the time of physical delivery, as the transfer of possession entails the transfer of risk. In the event of partial payment or complete non-payment, the goods may be repossessed in accordance with the legal provisions in force. Such repossession may take place even in the event of court-ordered receivership or liquidation of the buyer's assets.

Article 12: Warranties and liability

12.1. Legal and commercial warranties

All products sold on the website benefit from the legal warranties applicable according to the type of customer:

B2C customers (private consumers): the French Consumer Code (Code de la consommation) applies.
B2B customers (professionals, companies, craftspeople, retailers, sole traders, etc.): the French Commercial Code (Code de commerce) applies, with the specific conditions set out below.

12.1.1. B2C customers (Consumers): Legal warranties

In accordance with Articles L. 217-4 et seq. of the French Consumer Code (Code de la consommation), products benefit from:

The legal warranty of conformity, covering defects existing at the time the product is delivered, valid for 2 years from delivery. Under this warranty:
- You have 2 years from delivery to take action.
- You may choose between repair or replacement of the goods, subject to the cost conditions set out in Article L. 217-9 of the French Consumer Code (Code de la consommation).
- You do not have to prove the existence of the defect during the 24 months following delivery (6 months for second-hand goods).
The warranty against hidden defects, provided for by Articles 1641 et seq. of the French Civil Code (Code civil), which allows you to obtain a refund or a price reduction if the defect makes the product unfit for its intended use.

These warranties apply independently of any commercial warranty that may be offered by the manufacturer or the seller. The terms of any commercial warranty are set out on the product page or accompany the product on delivery.

Costs covered for B2C customers:

Under these legal warranties, return and reshipment costs are borne in full by the seller.

12.1.2. B2B customers (Professionals): Commercial warranty

12.1.2.1 Warranty applicable to professionals

Professional customers, whether acting as end users (e.g. salons, beauty institutes, sole traders) or as resellers, do not benefit from the protective provisions of the French Consumer Code (Code de la consommation) relating to the legal warranty of conformity.

However, NC Beauty Pro grants professionals a warranty for a maximum period of one (1) year from the date of purchase, applicable exclusively to electrical products.

12.1.2.2 Warranty conditions

Under this professional warranty, the following conditions apply:

The professional customer bears the cost of returning the defective product to the NC Beauty Pro after-sales service.
The reshipment costs for the repaired or exchanged product are also borne by the professional customer.
The customer must enclose the purchase invoice with the shipment as proof of the warranty start date.
The repaired or exchanged product will be returned only to the address of the invoiced professional customer, and not to that of its own end customer in the case of resale.

12.1.2.3 Warranty exclusions

The one-year warranty does not cover:

Defects resulting from misuse, lack of maintenance or improper installation
Wear parts or consumables
Damage caused by third-party work not approved by NC Beauty Pro

12.1.2.4 Acceptance of the conditions

By confirming their order, the professional customer acknowledges having read and accepted the applicable warranty conditions, as described in these General Terms of Sale.

12.2. Specific provisions for accessories (cables, chargers, batteries) and technical devices

Technical devices (such as nail dust collectors or LED lamps) and their accessories (cables, batteries, chargers) are also covered by the legal warranties. However, these warranties do not cover damage or failures resulting from:

Misuse or use not in accordance with the recommendations: for example, exposure to extreme temperatures, prolonged or overloaded use of the devices, or connection to an incompatible adapter.
Lack of maintenance: such as dust build-up in a dust collector due to insufficient cleaning, or use of an LED lamp in an unsuitable environment (humidity, dust).
Physical damage: twisting, cuts or damage to cables and connectors caused by incorrect handling, or swollen batteries due to overcharging or misuse.

We reserve the right to carry out a technical inspection to assess whether the reported defect is covered by the warranty. If the usage recommendations have not been followed, the cost of repair or replacement will be borne by the customer.

12.3. Limitations of liability

We accept no liability for damage or failures resulting from improper use or lack of maintenance of the product. We cannot be held liable for:

Any non-material difference between the product presentation photos on our website and the products delivered.
Indirect damage (commercial losses, loss of data or loss of profit) that was not foreseeable at the time the contract was concluded. If a damaged parcel is received, it is the customer's responsibility to record clear reservations with the carrier. Any claim relating to a delivery failure (damaged, lost or undelivered parcel) must be accompanied by a certificate of non-receipt in order to be processed.

For any issue concerning a product under warranty, you can contact us at contact@nc-beautypro.fr.

Article 13: Restrictions on the use of promotional and referral codes

Promotional codes are limited to one code per customer, per order and per email address. Any attempt to circumvent this rule, in particular by creating multiple accounts with different email addresses, may result in the order being cancelled. NC Beauty Pro reserves the right to cancel any order that does not comply with these conditions, without the customer being entitled to claim any compensation. Any attempt to combine several codes (promotion, discount, referral, etc.) is considered contrary to our General Terms of Sale.

Article 14: Licence to access the Website

We grant you a limited licence to access and use the website for your personal use. This licence does not under any circumstances allow you to use this website or its content for sale or any other commercial purpose (listed products, descriptions, prices, downloading or copying information on behalf of another retailer, use of data, software, sound clips, graphics, images, text, photographs, tools). You are under no circumstances authorised to download or modify all or part of this website without our express written permission. This website or any part of it must not under any circumstances be reproduced, copied, sold or exploited for commercial purposes without our express written permission. You must not use any technique to copy a trademark, logo or any other information (including images, text, layouts) that we own without our express written consent. You must not use meta tags or any other "hidden" text containing our name, our trademark or that of the companies in our group without our express written consent. Any unauthorised use will terminate the licence we have granted you. Creating a hyperlink to the website's home page requires our prior express written consent. Under no circumstances may the creation of such a hyperlink give rise to any liability on our part, on any grounds whatsoever, for the content of your website. Any use of our logo, trademark or graphics in your link requires our express written permission.

Article 15: Protection of personal data

We are committed to protecting your personal data. All personal data concerning you that we collect is processed in the strictest confidence, in accordance with the provisions of our personal data protection policy.

Article 16: Governing law and jurisdiction

These general terms of sale are governed by French law and by the Vienna Convention on Contracts for the International Sale of Goods. All disputes relating to the commercial relationship between you and us are subject to the exclusive jurisdiction of the French courts.

Article 17: Identification

This website is owned and operated by: EURL Nails and Co, 102 avenue des Champs Elysées 75008 PARIS - Intra-community VAT No.: FR57 751 037 938 - RCS PARIS: 751 037 938 If you believe that any content on our website may infringe any of your intellectual property rights, or if you have a question about our website, you may write to us.

Article 18: Verification and fraud prevention

As part of our fraud prevention measures and to ensure that parcels are delivered smoothly, we may carry out various automated checks on the information provided, such as billing, delivery and bank details. To validate your order and ship it as quickly as possible, we may ask you for proof of address and a copy of your identity document.

Article 19: Privacy policy

19.1. Data collection

Data collected on the website www.nc-beautypro.fr or in NC Beauty Pro stores by our sales advisers is strictly reserved for the internal use of EURL Nails and Co. All personal information collected is necessary for: The performance of the contract we have concluded with you (e.g. delivery of orders placed on our website www.nc-beautypro.fr or in our stores) The provision of services you have requested from us (e.g. newsletter, etc.) Compliance with legal obligations (e.g. invoicing) It is kept for as long as necessary to fulfil these purposes. It may be passed on to external service providers only for the above purposes or for securing our systems.

19.2.Profiling

When we send or display personalised communications or content, we may use certain techniques referred to as "profiling". This is a form of automated processing of personal data which consists of using such data to evaluate certain aspects of the data subject, and to analyse or predict their interests, behaviour and other attributes, including the personal preferences, interests, behaviour, location and movements of that natural person. We centralise this data and then analyse it to assess and predict your personal preferences and/or interests. This analysis then enables us to send or display communications and/or content tailored to your interests/needs. You have the right to object to this profiling by contacting our data protection officer.

19.3. Data protection officer

EURL Nails and Co complies with the new European data protection legislation (GDPR (RGPD)). We are available to answer any questions at the following email address: contact@nc-beautypro.fr or at the following postal address: NC Beauty Pro, 102 avenue des Champs Elysées , 75008 PARIS.

19.4. Your rights

You have the right to object to any commercial solicitation by contacting us using the details above. You may request the erasure of information concerning you that is inaccurate, incomplete, ambiguous or out of date, or whose collection, use, disclosure or storage is prohibited, and you may withdraw your consent to the collection of data concerning you at any time where the processing requires your consent. You may also, if you wish, lodge a complaint with the French data protection authority (Commission Nationale de l'Informatique et des Libertés, CNIL). Finally, you have the right to the portability of the personal data concerning you and to have it transmitted to another data controller, provided that: You supplied it yourself, where the processing is based on your consent or on a contract The processing is carried out by automated means

19.5. Specific provisions

The erasure of your personal data will automatically result in the deletion of your loyalty account in our stores and on the website www.nc-beautypro.fr.